The good buzz from our happy customers is making our ears ring and we just had users to share real-world insights through in-depth reviews and networking. Dec 20, Use these strategies to encourage customers to share their feedback and get customer reviews for your business online. See what our customers have been saying! We strive to provide our community with prompt, professional service and top quality products.
our customers: from Reviews
Asking for a review in person can be intimidating but it is often the most effective approach, so if the opportunity presents itself, seize it! The easiest scenario would be that of a customer who approaches you with unsolicited praise. In this case, express your appreciation for their taking the time to provide the feedback, and then make the suggestion.
You might say something like:. That is so great to hear. And thank you so much for taking the time to provide your feedback. You know, those kinds of comments really help prospective customers to feel more confident in choosing us. This will render your conversation ingenuine and you will come off as not really caring about their experience but rather just about getting the review.
Get a read on the customer. If they respond positively and offer more information or feedback, continue the conversation. As it comes to a close, ask them for the review. We love sharing that kind of stuff with potential customers so they can feel more comfortable with choosing us. If you own or operate a business that is customer support-heavy, you and your employees can find plenty of opportunities to ask for reviews over the phone.
However, if you have a self-proclaimed satisfied customer ideally if they express gratitude for your help , this is a great time to ask for a review. We would love it if you shared this experience on [online review platform]. Asking for reviews via email is a no-brainer and there are a couple of ways you can approach this. Have an email list? Positive reviews from awesome customers like you help others to feel confident about choosing [your business] too. Could you take 60 seconds to go to [link to review platform] and share your happy experiences?
Hey everyone, Did you know that the number of [business name] fans has doubled in this year alone? We must be doing something right! Let us know what keeps you coming back for more. This enables us to continue providing the best experience possible for you, and helps others understand how [your business name] can make their life easier.
Thank you for your recent purchase. We hope you love it. If you do, would you consider posting an online review? This helps us to continue providing great products , and helps potential buyers to make confident decisions. Nothing can make a customer feel quite as appreciated than receiving a personal email from the business owner. As one of our preferred customers, your feedback is of the utmost importance to [business name].
That being said, if you could take a minute to post a review on [review platform], we would so appreciate it. You can always ask people for reviews in person, face-to-face.
In our experience there are two great ways to do so:. If you use a review aggregator like ReviewTrackers, you can sync it to whatever customer management system you use. After customers finish a meal at a restaurant, you could present them with a tablet that asks them to review their service. For a more stream-lined process, you can also use the tablet as a way for customers to pay for their experience.
This kind of in-person review request is popping up all over the place. Gas stations may ask you to rate the station at the pump, or your grocery store may prompt you after you swipe your card. Chances are that your competitors are using them already.
If you want to see what full-throttle review requests look like, sign up for a free trial of ReviewTrackers and get access to our email campaign and template tools.
He has helped tens of thousands of businesses hear, manage, and respond to what their customers are saying online. We just opened March I am reading all the things you are saying and trying to learn ways I can help my team members increase their client base.
I am blessed with many happy clients and wish all of our team had the same success. The FCC is not so clear about reviews vs. Offering an incentive for an honest review is not the same as offering an incentive for an endorsement. Read the Case Study. Subscribe today to get one email a month with a new, data-rich report about the consumer experience.
Here are 7 ways to ask for reviews and some examples of how to do so. Automate your review requests. Have a review form. Setup a custom URL to review websites. Add a review widget to your website. Look for places where customers are already writing reviews. Use a review request email template. Ask for reviews in person. For starters, always have explicit permission before soliciting feedback via email, SMS or social. The optimal time to inquire is a few days after the transaction.
Make sure they know how long the process will take, i. Express your heartfelt gratitude for their patronage and reiterate the importance of feedback. Customers have always had the power. Luckily, they are freely providing unstructured feedback in the form of online reviews.
The importance of product reviews and how to get them
We are committed to providing a refreshing experience for all of our customers. Take a look at hundreds of online reviews our customers have left us. We love hearing from our customers and encourage them to share their experience on one of our online review sites. Please feel free to share your story or read. That's not the case with social proof. Why? You have to rely on your existing customers to review your company and create a positive influence for prospective .