This customer service representative sample job description can assist in your creating a job application that will attract job candidates who are qualified for the . In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight. A customer service representative interacts with a company's customers to provide them with information to address inquiries regarding.
Customer Service Responsible
This is a full-time position, Monday to Friday on a temporary basis for 2 weeks. The shift patterns will vary and could range from hours per shift. Calling all part time Administrators. Stafffinders are looking to recruit an Administrator to work to join our prestigious client based in Renfrewshire. I would like to express my sincere gratitude to Mrs Peplinska for her cooperation, helpfulness and competence in assisting me in my job search.
I thank her for her professional and respectful approach to business. It was a pleasure to deal with her and I wish her all the best in future.
Go to content Go to navigation. Permanent and Temporary Customer Service Assistant Jobs Stafffinders recruits for full-time and part-time Customer Service Assistants jobs for a wide range of clients throughout Scotland, with Glasgow and Edinburgh being a main focus. Customer Service Assistant Job Description While some Customer Service Assistants will work with customers face to face, others, such as Contact Centre employees, will primarily liaise with customers over the phone.
A Customer Service Assistant role will often include a combination of the following tasks: Answering customer enquiries or passing them on to the appropriate department. Giving information and helping to solve customer problems. Selling products and taking orders. Arranging services for customers, for example, booking hotel rooms or arranging car hire. Processing complaints and, if appropriate, issuing refunds. Taking information from customers and entering it on a database.
Taking payments by cash, cheque or credit card. Making sure that the customer's experience is a positive one. Skills and personal qualities Customer Service Assistants are often the first point of contact a customer has with an organisation, so it is essential for them to create a good impression.
Hours and environment A full-time Customer Service Assistants would usually work around hours per week, although working hours will vary employer to employer. Candidates can submit a CV online using our Register online service. Job Listings Typist Location: Monday to Friday, pm Duties Include: Mariusz Jablonski I would like to express my sincere gratitude to Mrs Peplinska for her cooperation, helpfulness and competence in assisting me in my job search.
Employers Need help filling a role? Refer us Do you know a company that can use Stafffinders? In addition, they deal with and help resolve any customer complaints. For instance, a customer representative may assist you in opening an account or help you to resolve a problem if you cannot access your account or if your order never arrived. Usually, customer service representatives gather their information via a telephone call.
Sometimes, the representatives may attempt to solve the problems or at least propose some solutions. Some representatives may also be authorized to send customers their replacement products or reverse erroneous fees. Others may function like gatekeepers, getting information on the problem and passing it along to someone else to solve.
Customer service representatives must make sure first that the complaints made are valid and must do whatever they can--within the bounds of their authority--to make sure the customer is satisfied when he hangs up the phone. Some representatives may provide product or service information to assist customers in making a decision about a product to buy.
Customer service representatives may also help generate sales leads. For instance, he may suggest upgrading your cable service. The job of a customer service representative may also involve clerical responsibilities. Such duties may involve answering telephone calls and making the appropriate transfers.
For example, when a customer makes an inquiry about Internet broadband, the representative can transfer the call to a technical service representative.
Permanent and Temporary Customer Service Assistant Jobs
This customer service representative job description template has key responsibilities. Use it when hiring for customer care, services or support team. Customer service is the bridge between the customer and the company. A variety of responsible customer service skills are required for successful customer. Customer service representatives help customers with complaints and questions, give customers information about products and services, take.